Exciting Team Updates & A Heartfelt Thank You! 🐾
Dear Clients and Friends,
We have some wonderful news to share with you, alongside a huge thank you for your recent patience and support!
Welcoming Dr. Lauren Scanlon
We are thrilled to officially announce that Dr. Lauren Scanlon has started with us! After an unexpected and prolonged administrative delay in Albany waiting for her New York State license to clear, she is finally on board. Dr. Scanlon brings a wonderful depth of experience and fantastic energy to our practice, and we are so excited to have her on the team.
Dr. Klay Returns to Full-Time
We are also incredibly happy to share that Dr. Klay has returned to full-time hours! For the past year and a half, she has been working part-time to be home with her family while her husband, Sean, was away on a prolonged military deployment. We extend our deepest gratitude to Sean for his service to our country, and we are absolutely delighted to welcome Dr. Klay back to the clinic full-time.
Thank You for Your Patience & Understanding
The last eight weeks have been quite a whirlwind. Transitioning to our new electronic medical records system while managing a high patient volume meant that Dr. Riley and I were pulling double duty to cover the gap before Dr. Scanlon could start.
We sincerely apologize for any delays you may have experienced in getting an appointment or receiving a return phone call. We truly appreciate your grace, patience, and understanding during this stressful transition.
Looking Ahead to a “New Normal”
The good news? We are officially ready to step into our new normal! With our team back at full strength and our new systems in place, we now have increased availability for both routine and emergency appointments.
We hope that you and your beloved pets enjoy the beautiful warm weather and get to spend plenty of quality time together.
Warmly,
Dr Tyler